REFUND & RETURN POLICY
Our Customer Satisfaction Promise
At GiftVoyageUS.com, your satisfaction is our priority. We want every purchase to bring joy to you or your gift recipient. This comprehensive policy outlines our procedures for returns, exchanges, and refunds to ensure a positive experience even when products don’t meet your expectations.
1. Return Eligibility
Conditions for Returns
We gladly accept returns that meet the following criteria:
- Time Frame: Return requests must be submitted within 45 days of delivery
- Product Condition: Items must be unused, unworn, and in their original condition
- Packaging: Original packaging with all tags, accessories, and documentation must be included
- Proof of Purchase: Order number, receipt, or confirmation email is required
- Gift Returns: Gift recipients may return items with proof of gift receipt
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once unsealed or used:
- Personal care products
- Custom-personalized items
- Digital products or downloadable content
- Items marked as “Final Sale” on the product page
All non-returnable items are clearly marked on their respective product pages.
2. Easy Return Process
Step-by-Step Guide
We’ve simplified our return process to make it as convenient as possible:
- Initiate Return: Contact our customer service team at [email protected] with your order number and reason for return
- Receive Instructions: We’ll email you a Return Authorization (RA) number and detailed return instructions within 1 business day
- Package Item: Carefully pack the item in its original packaging, including all accessories and documentation
- Include Information: Place a copy of your return confirmation or RA number inside the package
- Ship Return: Send your return to the address provided in the instructions
Return Tracking
We recommend using a trackable shipping service with delivery confirmation for all returns. Please save your tracking information until your return is fully processed.
3. Refund Process
Timely Processing
We process returns promptly to minimize your wait time:
- You’ll receive email confirmation when your return is received at our facility
- All returns are inspected within 1-2 business days of receipt
- Approved refunds are processed to your original payment method within 2 business days after inspection
- You’ll receive an email confirmation once your refund is processed
Depending on your financial institution, refunds typically appear in your account within 5-10 business days after processing.
Refund Options
We offer multiple refund options to suit your preference:
- Original payment method refund (default option)
- Store credit (with 10% bonus value)
- Exchange for another product
4. Convenient Exchanges
Direct Exchange Process
If you prefer to exchange an item rather than receive a refund:
- Indicate your exchange preference and specify the desired replacement item when initiating your return
- If the replacement item costs less than your original purchase, we’ll refund the difference
- If the replacement item costs more, we’ll send a payment link for the difference
- Once payment is confirmed (if applicable), we’ll ship your exchange item
- Exchanges are processed with priority handling once your return is received
Exchange Availability
If your desired exchange item is out of stock, we’ll notify you promptly and offer alternatives or a full refund.
5. Tracking Your Refund
Refund Timeline
For complete transparency in the refund process:
- Return shipping typically takes 3-7 business days to reach our facility
- Processing and inspection takes 1-2 business days
- Refund processing takes 2 business days
- Financial institution processing takes 5-10 business days
If you haven’t received your refund after this timeline:
- First check your bank or credit card account
- Contact your financial institution to inquire about pending refunds
- Email us at [email protected] if you need further assistance
6. Damaged or Defective Items
Our Quality Guarantee
If you receive an item that is damaged or defective:
- Contact us immediately at [email protected]
- Include your order number and clear photos of the damaged item and packaging
- We’ll offer an immediate replacement or full refund (including original shipping costs)
- A prepaid return shipping label will be provided for your convenience
- No return shipping costs will be incurred for damaged or defective items
We typically respond to damage/defect reports within 24 hours.
7. Return Shipping Costs
Shipping Fee Policy
Return shipping costs are handled as follows:
- Standard Returns: Customer is responsible for return shipping costs
- Error on Our Part: We cover return shipping via a prepaid label (wrong item sent, item not as described, damaged or defective item)
- Gift Returns: Customer is responsible for return shipping unless the return is due to our error
8. Sale and Promotional Items
Most items purchased during sales or with promotional discounts follow our standard return policy unless specifically noted otherwise on the product page or in the promotion terms.
Items marked as “Final Sale” cannot be returned or exchanged.
9. International Returns
Cross-Border Return Process
For international customers:
- All return policies apply to international orders
- Customer is responsible for return shipping costs and any customs fees
- Return shipping must use a trackable method with delivery confirmation
- Processing time may be extended by 5-7 business days for international returns
- Refunds do not include original shipping, duties, or taxes paid on the order
10. Policy Updates
We may update this policy periodically to improve our customer service. Any changes will be posted on this page with a revised “Last Updated” date at the bottom. The policy in effect at the time of your purchase will apply to your order.
Need Assistance?
Our dedicated customer service team is here to help with any questions about returns or refunds:
Email: [email protected]
Response Time: Within 24 hours on business days
