SHIPPING POLICY
Our Commitment to Reliable Delivery
At GiftVoyageUS.com, we’re dedicated to getting your carefully selected gifts and products to their destination safely and on time. This comprehensive shipping policy outlines our process from order confirmation to delivery, ensuring transparency every step of the way.
Order Processing Timeline
From Click to Shipment
When you place an order with us:
- Initial Confirmation: You’ll receive an immediate email confirmation when your order is placed
- Processing Period: Most orders are processed within 24 hours on business days (Monday-Friday, excluding federal holidays)
- Shipment Notification: Once your package is on its way, you’ll receive a shipping confirmation email with tracking information
For orders placed during weekends or holidays, processing will begin on the next business day.
Shipping Options & Delivery Estimates
Flexible Delivery Solutions
We offer multiple shipping methods to accommodate your timing needs:
United States (Primary Market)
- Standard Shipping: 3-5 business days — FREE on orders over $50
- Expedited Shipping: 2-3 business days
- Priority Shipping: 1-2 business days
- Same-Day Delivery: Same day (select major cities only, order by 11am local time)
Canada (Primary Market)
- Standard Shipping: 5-7 business days
- Expedited Shipping: 3-4 business days
**Delivery estimates begin once your order has shipped and represent typical delivery timeframes.
Free Shipping Eligibility
We’re pleased to offer FREE Standard Shipping on all domestic orders over $200 (before tax) within the United States. For Canadian customers, free shipping is available on orders over $150 CAD. These offers exclude oversized items, which will be clearly marked on product pages.
International Shipping Services
Global Gift Delivery
We ship to select countries in North America and Europe:
North America
- Canada (Primary Market)
- Mexico
Europe
- United Kingdom
- Germany
- France
- Italy
- Spain
- Netherlands
- Belgium
- Sweden
- Ireland
International Order Considerations
When shipping internationally, please be aware of the following:
- Customs & Import Duties: These fees are not included in our shipping charges and are the responsibility of the recipient
- Customs Documentation: We accurately declare all shipments with appropriate customs forms
- Delivery Delays: International orders may experience customs delays beyond our control
- Restricted Items: Some products cannot be shipped to certain countries due to import regulations
- Tracking: All international orders include tracking, though service may vary by destination
Package Tracking
Monitoring Your Delivery
Stay informed about your package’s journey:
- Tracking Number: Provided via email once your order ships
- Tracking Portal: Access detailed tracking information through your GiftVoyageUS.com account
- Carrier Websites: Direct links to carrier tracking pages included in your shipping confirmation
- Delivery Updates: Receive optional text alerts about delivery status (U.S. numbers only)
Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active.
Special Delivery Circumstances
Address Considerations
- P.O. Boxes: We can ship to P.O. Boxes via USPS only; expedited shipping options are not available for P.O. Boxes
- APO/FPO/DPO Addresses: We proudly ship to military addresses using USPS; please allow additional time for delivery
- Alaska & Hawaii: Additional shipping charges may apply; exact rates will be calculated at checkout
- Undeliverable Packages: Orders returned due to incorrect addresses, unclaimed packages, or refused deliveries may incur a restocking fee of up to 15%
Shipping Delays & Exceptions
While we strive for consistent delivery timeframes, certain factors may affect shipping:
- Weather Events: Severe weather can delay transit in affected regions
- Holiday Seasons: Increased shipping volume during peak seasons (especially November-December) may extend delivery times
- Rural Locations: Some remote areas may require additional transit time
- Natural Disasters: Service interruptions may occur in areas affected by natural disasters
We’ll communicate any known widespread shipping delays through our website and email notifications.
Damaged or Lost Shipments
Our Resolution Process
If your package arrives damaged or doesn’t arrive at all:
- Damaged Packages: Contact us within 48 hours of delivery with photos of the damaged packaging and products
- Missing Items: Verify your tracking shows “Delivered” but you haven’t received it within 48 hours
- Contact Support: Email [email protected] with your order number and description of the issue
- Resolution: We’ll work with you to arrange replacement products, reshipment, or refunds as appropriate
Claims for damaged or missing packages must be submitted within 14 days of the expected delivery date.
Address Corrections
Ensuring Accurate Delivery
Please review your shipping address carefully before completing checkout. If you need to update your shipping information:
- Pre-Shipment Changes: Contact us immediately at [email protected] if you notice an error before shipping
- Post-Shipment Changes: Address changes after shipment may incur carrier redirect fees
- Verification: For security purposes, address changes require order verification details
Contact Our Shipping Team
If you have questions or need assistance with your shipment, we’re here to help:
Email: [email protected]
Response Time: Within 24 hours on business days
